Quality Policy
1. Introduction
Perega is an award-winning independent civil and structural engineering consultancy, offering engineering design and complementary services nationwide through a network of six offices. Our services span structural, civil and glass engineering design, and façade engineering together with building surveying, advice on health & safety and environmental issues, and expert witness services.
We are committed to remain independent in our approach and to help our clients build safe, efficient, cost effective and sustainable environments. Perega’s objective is to serve our clients by providing a wide range of civil and structural engineering services delivered by proficient and experienced professionals across the UK. We will achieve this by treating clients fairly, openly and honestly. We will strive to deliver our services to the highest possible professional standard, whilst meeting all legal, statutory and other applicable requirements. We’re passionate about good engineering and draw on the latest design techniques and sustainable materials technology to create innovative and cost-effective designs.
Our offices in Guildford, Leytonstone, Leeds and Southend are all accredited to ISO 9001:2015 and all six offices including Waterloo and Belfast work to the processes documented within our Management System. The offices are internally audited 3 times a year to review compliance and make changes to systems and offer training where appropriate.
Our Management System associated guidance notes and templates are continually monitored and are updated when required. We consider our management system to be a live process that is updated organically to keep pace with the ever-changing nature of the construction industry.
The successful implementation of this policy requires the cooperation, commitment and involvement of all Perega staff. The Quality Policy is available to all interested parties on the Perega website.
2. Quality Objectives
To deliver our services within agreed standards of quality, time and cost, in a reliable, predictable and repeatable manner, setting in place measures to enhance our performance and meet our stated objectives.
To maintain and continually improve our Management System and all associated processes, guidance notes and templates. We are committed to continuous improvement in our processes and regular audits, spot checks and lessons learned exercises which are conducted as part of our quality assurance programme.
To provide sufficient and appropriately qualified, skilled and experienced employees to deliver our services. Our team is our greatest asset. We invest in the ongoing training and development of our staff to enhance their skills, knowledge, and proficiency in the latest business support, surveying and engineering techniques.
To put systems in place that allow us to monitor Client satisfaction and in turn to make adjustments to our systems where required. Client satisfaction is at the core of our quality objectives. We actively engage with our clients to understand their needs, expectations, and feedback. By incorporating client feedback into our quality assurance processes, we ensure that our services not only meet but exceed their expectations.
3. Responsibility
The Director responsible for the Management System has overall accountability for ensuring this policy is complied with and will review it at least once a year, and at such other times as may be required, to ensure it remains relevant and appropriate to the aims and objectives of the organisation.